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Solutions Engineer

Posted 2 months ago

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    Working at Zaytel means being part of a truly global communication ecosystem. With a growing presence across regions, we’re not just building telecom and messaging solutions — we’re shaping how businesses around the world connect, communicate, and scale. As a team, we take pride in contributing to a powerful platform that enables reliable global connectivity. But it’s not just what we do — it’s how we do it: with curiosity, ownership, and true collaboration. If you’re looking for meaningful work, real challenges, and a culture where people show up with purpose, this is your opportunity.

    Let’s build what’s next, together.

    Solution Engineer – Role Overview

    The Solution Engineer at Zaytel is an individual contributor role based either at HQ or within the region. This role is responsible for all technical aspects of telecom partnerships and plays a vital part in presales activities. From product deployments and integrations to improving features and designing solutions, the Solution Engineer ensures seamless delivery of technical excellence.
    To achieve strong business outcomes, Solution Engineers collaborate closely with operational teams and internal functions such as product development, connectivity, and procurement. They may act as project managers or support senior project leads, guiding teams with technical insights and solution-driven thinking.

    Key Responsibilities

    • Provide technical support to regional teams during telecom negotiations, identifying partner needs and viable solutions.
    • Collect and analyse technical requirements.
    • Design technical solutions and create service integration plans.
    • Present proposed solutions and evaluate whether the telecom’s requirements fall within scope; escalate internally where needed.
    • Conduct demos and Proofs of Concept (POCs).
    • Prepare and deliver technical documentation.
    • Manage technical and security questionnaires.
    • Act as Project Manager during solution design, integration, and testing.
    • Support regional teams during deal-closing stages.
    • Ensure all projects are delivered on time, within scope, and within budget.
    • Maintain an overview of telecom requirements and share feedback with Product Development to guide feature enhancements.
    • Maintain detailed knowledge of Zaytel’s products and solutions from a technical and commercial perspective, while keeping up with updates and improvements.
    • Collaborate with senior engineers, Solution Architects, and Solution Managers to effectively execute assigned projects.

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