Privacy Policy

Last Updated: [Insert Date]

ZAYTEL (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, products, or services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name, email address, phone number, and company details
  
  
• Account information when you register or submit a request
  

1.2 Usage & Technical Data

• IP address, browser type, device information
  
• Pages visited, time spent on site, interaction logs
  

1.3 Communication Data

• Messages or inquiries submitted through our online forms
  
• Customer support interactions
  

1.4 Service-Related Data

For customers using our communication services:

• Call detail records (CDRs)
  
• Messaging logs (non-content metadata only)
  
• Routing, performance, and diagnostic information
  

We donot access the content of calls or messages unless required by law or for troubleshooting with explicit authorization.

2. How We Use Your Information

We use your data to:

• Provide and improve our communication services
  
• Respond to inquiries and support requests
  
• Manage your account and service subscriptions
  
• Analyze service performance and optimize traffic routing
  
• Comply with legal and regulatory obligations
  
• Send service updates or important notifications
  

We donot sell your personal information.

3. Legal Basis for Processing (GDPR Relevant)

We process personal data under the following lawful bases:

• Performance of a contract
  
• Legitimate business interests
  
• Compliance with legal obligations
  
• Consent (when required)
  

4. Data Sharing & Third Parties

We may share information with:

• Technology partners assisting in service delivery
  
• Telecom operators for routing purposes
  
• Data analytics and security providers
  
• Government authorities when legally required
  

All partners adhere to strict confidentiality and data protection standards.

5. Data Retention

We retain personal data only as long as necessary to:

• Provide services
  
• Fulfill contractual and legal obligations
  
• Resolve disputes or prevent fraud
  

Retention periods vary depending on data type and regulatory requirements.

6. Data Security

We use industry-standard security measures, including:

• Encryption (TLS, SRTP)
  
• Secure data centers
  
• Access control protocols
  
• Monitoring and intrusion detection systems
  

7. Your Rights

Where applicable, you have the right to:

• Access your personal data
  
• Request corrections or deletion
  
• Object to processing
  
• Withdraw consent
  
• Request data portability
  
  

To exercise these rights, contact us at:info@zaytel.si

8. International Data Transfers

Your information may be processed in countries outside your own. All transfers comply with data protection laws and secure processing requirements.

9. Updates to This Policy

We may occasionally update this Privacy Policy. Any changes will be published on this page with an updated date.

10. Contact Us

If you have questions about this Privacy Policy, reach us at:
info@zaytel.si
Ulica XIV. divizije 8, 3000 Celje, Slovenia